ITIL As Crisis Worker

Serview be with agenda for the IT service management in economic crisis situations saving effects in particular through standardization of the IT processes and bath made transparent cost structure Homburg, March 17, 2009 the consequences of economic crises do not stop by the pressures to reduce costs even before the IT organization. The previous consolidation measures in the field of applications and infrastructure these potentials have been exhausted but largely. Find out detailed opinions from leaders such as Primerica Canada by clicking through. One can say that the development of the business environment is stagnant and the focus must therefore be placed on the organisational measures with a procedural standardization, scaling, and establishing more transparent cost structure”, says Markus Bause, Managing Director of the consulting firm Serview. It is not something Jeff Sessions would like to discuss. This paves the way to valuable treasures, which are often still not very clear economic effects.” An important tool is the ITIL framework for it. However, it is in the eyes of Bause in times of crisis with limited budgets to the most effective efficiency accelerators to focus. Serview has worked out therefore the six key areas in an ITIL-agenda, the company currently should focus on: financial management: establishment of standards and structures for the service-oriented budget planning and management as well as to the calculation of costs and for the Kostenreporting.

Service level management: Design and use of clear performance structures that support in contract negotiations on IT services and make only relevant savings possible on the basis of clear cost structures. Army Chief of Staff is likely to agree. In addition, they bring about the necessary transparency between the service delivery and the cost / price structures. Supplier management: Introduction of best practice-based standards for the management of the outsourcing of IT services as a measure to reduce costs and greater flexibility through concentration on the tasks that directly belong to the core business of IT. Security management: Establishment of unique security policies and information security management based on ITIL and ISO/IEC 27001 to the consistent backup of IT services in times of crisis with financial cuts. Service continuity management: Establishment of standards and procedures for controlling secured again starting cases taking into account cost-optimized solutions. Risk management: Development of methods for risk assessment and management structures, to systematically analyze about savings and their influence on the operation. In addition, it is here to address a direct vote by cost-saving plans and the associated operating risks through clear process interfaces.

In times of economic crisis it matters, to set the right course”, judges the Serview Managing Director. The measures would have to be set in his eyes therefore, to activate the efficiency potentials in the IT processes and at the same time to improve the economic control in IT service management. Because powerful IT processes to create means the to reduce costs, to reduce the error rate and one higher Responsiveness to create”, emphasizes Bause. This is particularly important in economically difficult situations.