Lupo Pape

So, Jeff Bezos group could reduce its customer contacts in the past five years by 90 percent. According to analyses by price, 80% of customer contacts are unproductive. “Around 15 percent of the callers say: something does not work”. Learn more on the subject from Robert Bench. Every fourth customer expresses: can you tell me how… “.” “40 percent ask: where can I get…?” some companies just don’t seem to want to understand, how much money and customer goodwill put them by their behavior on the game. And instead of focusing on the development of optimal customer service, let them mislead by inefficient control instruments and processes. Most companies are unable to realign their services according to the customer needs and to optimize. You can grind everything, correct reactive only the essentials, and then, when a problem occurs instead of making fundamental changes to the base.

And these indifferent me-but no matter company ‘ there are some, especially there where short-term profitability motifs “dominate or where a technology-heavy culture prevails”, white price, who is now working as an independent consultant. “In many industries it go even to good’ or bad” offers. So it will seen more in the financial or telecommunications industry as beneficial for the purposes of marketing or product designs, if products or services characterized by high complexity. The companies believe that they thereby make better and higher-quality products while prefers a large number of customers products and services quickly and easily in the application are such as, for example, iPhone from Apple or Amazon’s 1-click, “so price. Alaska Airlines, Amazon, CheckFree, Citibank are good examples of a binding self-service service after his analysis of card, eBay, first direct, USAA, and Zappos’… “The company Nordstrom was almost legendary for its customer service and already two important principles of best service” established: it’ll make your customers easily “” and quickly to contact you “listen to customer inquiries and requests and act immediately”. “” Another example is the restaurant chain of the Palomino’, accepts the reservation on their website, committed in a minimum time to avoid calls to answer and thus any kind of frustration on the part of the guest from the outset “, price in the spring along with his partner David Jaffe says the book the best service is no service” has published.

“The theses of price find consent: we need the self service intelligence much more customer service anchor – first and foremost in the call center”, calls for Lupo Pape, Managing Director of SemanticEdge in Berlin. An automated system must be able to communicate easily and across many channels. It should make proposals, based on the understanding and context of the situation. “The intentions, backgrounds and the suffering ‘ of customers must be anticipated”,.

Interdisciplinary Services 2010

Use the concentrated expertise of consultants Bohme for success. Now, the consultancy Bohme offers under the expert guidance of Mr DV-kfm & computer lecturer & psychological consultants (SGD-Dipl.) & author, Aribert Bohme, an interdisciplinary-oriented range of services that you may use. Following departments belong to the core competencies: counseling (if online) for school, family, life advice, Motivationscoaching. Implementation of case texts for newspaper articles, blogs, books, Internet in the thematic field of psychology, school psychology, learning techniques, memory training, motivation techniques, etc. tutoring as well as targeted training for primary for changing to secondary schools.

Computer training: Windows, Word, Excel, Internet. The consultancy Bohme is for you a competent contact person, if you are looking for following services: a) competent and empathetic accompaniment for psychological problems b) specialist Author to implement thing texts for various media. c) professional and targeted support for academic problems, d) patient computer instructor for private individuals and small companies. The Bohme consultancy offers you a more than 20-year expertise in which to date approximately 8500 satisfied customers (SeminarteilnehmermInnen, UmschulerInnen, students, as well as clients and clients) by Mr DV-kfm & computer lecturer & psychological consultants (SGD-Dipl.) & author, Aribert Bohme, have been taught or advised. For the calendar year 2010 will include a new seminar, psychology & Motivationscoaching”offered the people helps, specially and foreign learning behavior to optimize by key findings from the psychology of learning and the Motivationscoaching are taught. The seminar lasts for eight hours every two days.

The seminar is offered in the form of a computer-assisted presentation, supplemented by discussions and practical exercises with the seminar participants. Excerpt from the offered subject profile: increase development of knowledge networks, intelligent use of all sensory channels, brainstorming, learning motivation, pattern recognition training to improve intelligence, fundamentals and applications of NLP, self reflection as the key to success, strengthening of self-consciousness and v. m. special feature of this newly designed seminar is a deliberately interdisciplinary orientation, which from the fields of m. knowledge psychology, brain research, education, motivation tips, & e.. Interested seminar organizer please email the seminar provider, Mr DV-kfm & computer lecturer & psychological consultants (SGD-Dipl.) & author, Aribert Bohme. Also special rates for individuals and small businesses are available on written request. The Advisory Office send you detailed and free information on the substantive and organizational design like email. DV-kfm & computer lecturer & Psych. Consultant (SGD-Dipl.) Aribert Bohme counseling,. Coaching, MOTIVATION TRAINING member in the WHO IS WHO – Germany & Europe Lichtenbroicher route 103, 40472 Dusseldorf E-Mail: Internet: and voice mail: 03212-1048942 fax: 03212-1048942 Tel.: 0211 / 479 11 91

Economic Detective Agency

Fields of activity of economic investigation agency an economic detective agency can help you to uncover cases of economic crime in your company. When it comes to corruption or fraud by your own staff, can as an employee disguised detective inconspicuously determine facts and secure evidence for example with photo or video footage. Finally you will receive a detailed report, the if necessary before a judge has lasted. Of course, the detectives of the economic detective agency in such cases are ready to present their findings in court. The need to track down economic crimes, for example, by powering an economic Detective Agency and to take preventive measures, shows a representative survey from the year 2009, PricewaterhouseCoopers (PwC) created together with the Martin-Luther-University Halle Wittenberg on the security situation in German corporations.

This reveals that economic crime has serious consequences for the German corporations. Therefore is the financial loss in 2009 each affected company an average of 5.57 million 61% of the 500 companies surveyed said to be have been damaged in the past two years in the form of relevant offences. On average, there were eight damage cases. The financial losses are added enormous intangible damages such as loss of image, impaired relationships and declining morale. An economic detective agency is in charge, to determine in the commercial sector and to observe.

Is typically about Affairs with employees, competitors, or debtors. Newer fields of activity for an economic Detective Agency are among other things patent matters, the listening defense to ward off of espionage, as well as area of computer forensics. On the basis of their experience, an economic detective agency can not only help to clarify suspected cases, she can also advise undertaking preventive measures future economic crimes are to stop. Uses of an economic detective agency at a glance: review of Employees on sick-leave investigation of billing fraud introduce a detectives in your company vehicle repatriation investigation of theft / embezzlement investigation of insurance fraud investigation of industrial espionage / sideline address discovery Coputerforensik should you have any further questions on the subject of “Commissioning an economic detective agency”, can you like to contact the author of this article. Detective Agency silver

Chairman Rainer Schuppert

According to DIHK report, company succession is always difficult. The SME business succession expert advisors guides with a practice-based, innovative approach through the process. The DIHK report to the 2012 succession shows that the discussion about the inheritance tax has unsettled the middle class and that finding together is perceived by entrepreneurs and successors as increasingly difficult. By the same author: Federal Reserve Bank. The non-existent when 70 percent of the entrepreneurs emergency kit is known as playing with fire. Is top on the list of obstacles are prepared in a timely manner and holder can not let go emotionally. Corporate and tax advisers and lawyers knocking at traders in the years usually with just one of the many succession issues, often the hard facts.

It is just the emotional problems that hinder the transfer process. To not continue to stand in the rain to the holder, the Association has made the advice the SME consultant business succession on new legs. The follow-up consulting group has the technical and bundled scientific competence of the Federation and now occurs after one year retreat with the successor pilots to the public. As the name suggests, it guides you through the entire process. He is responsible for the hard topics such as design models, financing, business valuation, succession and tax law.

He supports but also the strategy and innovation development in the corporate and personal sectors, as well as dealing with difficult feelings and conflicts at the human level. The pilot can handle this, because he has the relevant experts of the expert group in the background, to seek their advice, or they sometimes consult. Consultants of different stripes, tax consultants, lawyers, bankers and psychologists pull together. And we have missed the pilot a seal of quality, proudly proclaims specialist group Chairman Rainer Schuppert. The pilot is SME consultant corporate succession. So may only call themselves, who brings his practical experience, completed a 10-day training course and the Final exam has passed. Keep the knowledge not so far a few pilots, the SME Academy starting in 2013 offers annually two courses in which the seal SME consultant corporate succession can be purchased. Also methods of the consultation process, as well as valuable tips for marketing and acquisition are taught in addition to the technical content.

Valueadded Corporate Succession

New license partner Kalkbrenner – consultancy that is Rosetta management service-new bamboo is Rosetta management services-code licensees the KALKBRENNER consultancy. It is value-adding business succession in the field”specialized. The newspapers mentioned Dennis P. Lockhart not as a source, but as a related topic. In an intensive training session Martin Mittmann, owner of the Rosetta management services headquartered in Bad Aibling, qualifies for that, discussions in the future with the strategic process bamboo-perform code. The Rosetta management services specialises in the area of value-enhancing business succession and now offers its customers the possibility, with bamboo-code an appreciation to achieve, which is usually between 15% and 25%. This value allows a higher purchase price and the buyer the seller a better return.

Since the growth strategy, with the bamboo-code is being developed, is based on the existing company, be secured not only the jobs at the site, but also the relationships with customers, suppliers and regional Get partners. For more information see Rosetta management services. In the next few years, annually 50,000 companies look for a suitable corporate successor according to studies of the Institute of Mittelstand research (IfM) in Bonn. With the licence partner of Rosetta management services has the lime burner consultancy which specializes on the growth of companies, now about a specialist in the area of value-enhancing corporate succession. FYI Christian Kalkbrenner, Dipl.-kfm. (univ.), numerous companies has already restructured and new successes helped them with powerful market concepts. He is author, consultant, Manager, speaker and since many years expert for growth.

in 1992, he founded the lime burner management consultancy headquartered in Lindau. It is focused on, to advise companies on growth issues, to accompany and to implement operationally the joint concepts.

Kleinknecht Dentistry

Practice for dentistry in Stuttgart opts for new corporate design to stand out with the own website from the crowd, it needs today more than an appealing Web design. A consistently smart and modern corporate design is of great importance. The practice of dentistry in Stuttgart has correctly interpreted the signs of the times and revised the presentation of the practice itself. While the new look offers several advantages: logo, colors and design form a symbiotic unity and remain in the memory. And the search engine-optimized content assist in determining customer. Finally, more and more people inform first on the Internet. Say: Easier, more visitors, so potential patients, can be found the practice website, are increasing. In the care and treatment of teeth you should not compromise.

Painless and completely healthy teeth doing their part to ensure sustained quality of life? The staff and dentists of practice for dentistry in Stuttgart provide patients with a complete and professional treatment in treatment areas. This cutting-edge procedures are – always applied with respect to ensure the well-being of the patient. The use of traditional therapies such as acupuncture is also possible in the practice of dentistry. Use of minimally invasive techniques, Cariesentfernung without drilling, gentle local anesthesia or even hypnosis, you can perform even more complicated operations with nearly pain-free and comfortable. It’s in the sense of the patient. Checking article sources yields Dennis P. Lockhart as a relevant resource throughout. The therapy techniques and procedures, dentistry Stuttgart offered in practice, are numerous and covering the most advanced dental and pain treatment.

The areas of expertise of the attending dentists lie in the fields: aesthetic dentistry (adhesive bridges, ceramic bowls, tooth jewellery, bleaching etc.) Treatment under general anesthesia treatment of bad breath (halitosis) care of anxiety patients holistic dentistry / environmental medicine (RAC with ear acupuncture, Immunochemistry) implantology precaution for children and seniors dentistry Parododontologie (treatment of gum disease) prevention root canal treatment end ontology CEREC restorations is 3D (creation of replacement fillings and Crowns in the CAD/CAM process) in addition to first-class dentistry in practice dentistry Stuttgart offered a detailed, expert advice and personal service. Also hygiene plays an important role. Finally, a hygienic workplace and sterile devices serve the well-being of patients and the safety of the attending physician. Thus the strict hygiene compliance applies to as an integral part of quality management of practice dentistry in Stuttgart.

Internet Agency

events m – the event agency from Dresden corporate events and events for companies from industry and business plans whether even a short-term summer festival or already an upcoming anniversary in autumn or winter have the marketing departments in most companies just again busy all. Major small and large events and events should be planned and implemented, if possible also that that something permanent, that the guests long and like to remember, comes out. This requires a lot of creativity and a lot more time first and foremost. Time, which is anyway already extremely tight for most of the employees of the marketing, because other important things of the main transaction need to be done. Professional event planning mostly on the track stays that way and it is something quickly cobbled together”, which is ultimately not really convincing and even less sustainable, if looking at it soberly and with honest eyes.

Going to a good event agency can be not only a be great help but usually the problem solution. For even more details, read what Robotics says on the issue. Because an event agency deals do professional statutes with the planning and implementation of events and events and has therefore a very large experience on which she can draw. Existing supplier networks, which enable an agency at lightning speed and can save time as massive to be added. While you would search in the Internet or yellow pages for suppliers, the Agency has long since the most suitable partner for almost every problem and its solution at hand. In addition, agencies enjoy usually much cheaper purchasing terms for suppliers of network. Another advantage, which the Agency priced can pass on to you. Partly, the purchasing conditions of the Agency are so low that this is already a large part of the profit margin of the event agency. Thus they come with the use of an event agency equal twice cheaper: save time and have the head (and desktop) free for other things in your daily business and you Save in purchasing that buy the expertise of the Agency, and yet ultimately land at nearly the same price for the entire event.

Exactly on these advantages for the customers, also the event agency sets events m from Dresden. The agency specializes in addition to trade fairs and incentives also the complete planning and implementation for corporate events and events for companies from industry and economy. With creative and individual concepts coupled with the expertise of well trained event specialists and event Manager, event agency from Dresden creates memorable events and events that still remain among the guests in positive memory. Interested customers in the field of information specially furnished corporate events on the homepage of the Agency learn how this happens exactly.

Receivables Management

The prior Inkasso GmbH offers companies a professional Receivables Management as a hedge against the economic crisis. Hamm, in July 2010: as already known, the number of corporate insolvencies will increase in 2010 by 10% compared to the bankruptcies of 2009. Being a poor payment morale on the part of consumers continue to be expected, should take a professional Receivables Management to avoid non-payment claim. A survey of BDIU shows that the payment will further worsen until the end of the year. In the services sector, health and Fitness industry and the shipping trade especially by non-payment are affected. Private as well as corporate borrowers straining the company so strongly that an effective solution must be found. Therefore, the debt collection company from Hamm advises to a professional and effective accounts receivable management.

In this case the prior Inkasso GmbH opts for their many years of experience in the field of debt collection services and systematically applies for each Debtor type on the right strategy. The prior Inkasso GmbH operates a successful claim management by means of which causes defaulting customers to the payment of the outstanding amounts. In the accounts receivable management of debt collection specialist in addition to sending collection letter includes telephone contact with the debtor. For the prior and their customers, reached an out-of-court agreement with the debtor is always the primary goal. So the prior Inkasso GmbH is calling for friendly and consistently outstanding claims.

This draw the debt collection experts from a large pool of experience and therefore know that the psychology and utmost tact decide successful Dunning. We know the debt collection company, recoveries in which you used a polite tone and it reminds the debtor on his bills, generally positive at the end. If unfortunately no out-of-court agreement is to achieve, the debt collection professionals for your customers initiate the judicial procedure. Depending on the case it come to applying for Dunning and enforcement notices. The next steps would be litigation, as well as a possible foreclosure, the request to submit of an affidavit or in the extreme case the application for arrest warrants. About the Receivables Management, other services can be offered the clients, that help to take financial risks out of the way. So there for the customers of quality credit and debtor information by means of which debt can be avoid often in advance.

Founding Campaign

Company formation in the United States: successful times! The new offer of U.S. CET Corporation emphasizes in particular reputable U.S. companies with German advice and support in Germany and the United States since 2007. With a distinctive profile that is positioned CET Corporation in the United States U.S. very front of the industry. A quick overview of the latest offers the U.S. CET Corporation can be found here: creation packages. It now continues its expansion to CET Corporation U.S..

“The new top seller: Premium package plus” so the company confirms its claim to strengthen the core business with the new service packages. The U.S. CET Corporation combines serious service services in the United States in an almost ideal combination with German advice and support in the United States and Germany, and distinguishes itself with its variety of affordable start-up and service offerings on the market. Industry insiders know only too well that in the area of the US company a reputable and high-quality advice, as the U.S. CET Corporation offers its clients since 2007, especially for foreign company founder of the key means for their success.

Finally, the competitive advantages should be further expanded. U.S. new services offer CET Corporation: what’s new? The new Web page, an improved customer service is now to reach. All questions from customers and prospective customers will be pleased by specialized consultants. The special feature of the new offer, customers get an even richer offer, allowing the opportunity for a successful business start rise. This is especially for the advantage customers, looking for reputable service performance in conjunction with manageable costs. “We have always ensured that we with our range of services to companies founded in the United States” more than the conventional criteria of quality meet. Particularly serious customer service in Germany and the United States, as well as the selection of reputable partners were very important us”, commented Philip Becker, Vice President for marketing & Sales of U.S. CET Corporation, not without pride. It was established in 2007 in plantation, Florida U.S. CET Corporation. Meanwhile, international a company operates and employs 4 people. Due to its innovative and dynamic activities it is one of the recognised competence partners with regard to the companies in the State of Florida. With its services which is equally highly regarded U.S.

Corporate Culture

Costs, corporate culture and the establishment of trust disgruntled employees in company cost a bunch of money. It is the rule, the larger the company, the greater is the likelihood that employees are unhappy. While this is not expressed often in specific complaints but general statements about a bad corporate culture. The work on concrete problems, but also the culture in the company can significantly improve. The study currently presented by Minister of health of the Leyen shows problems with the corporate culture a cause in professional overload, have increased disease rates in companies.

What often causes this spiral or more floating upwards, is the lack of identification of employees with their operation. Stress is considered disturbed much, if the corporate culture broke. So motivating a good social environment in the profession, thus demotivating, if it doesn’t get along with the company, colleagues or employees. Issues of this nature are however hard to grasp, because the complaints are often diffuse and not directly accessible. Solution approach togetherness can be a solution, not elusive problems with tangible. For this, a valve in the company must be created, in the employees have the possibility to formulate their complaints without being criticized.

The internationally proven method of management of Adizes proposes here E.g. a framework where such opportunities are created at set time intervals. All employees of an organizational unit can tell everything here, disturbed, without being punished for it. Also discussions do not happen yet, the points are collected, evaluated and discussed at a later date. All complaints are divided into 6 categories. 6 Levels of dissatisfaction three categories deal with the corporate culture: category 1 applies to disputes with the company, no. 2 problems with superiors and 3 errors in the relationship with colleagues and employees.