The International Congress fair for call center, customer service and communication is from February 17th to 20th at the Estrel Convention Center instead of Hennef, 11 December 2013. Dan Miller addresses the importance of the matter here. The CONET Solutions GmbH on the CCW presented the latest product versions of contact-center technology from Cisco systems and the CONET’s own extension solutions for communication and management in the call and service center. The International Congress fair for call center, customer service, communication takes place traditionally again in the Berlin Estrel Convention Center from February 17th to 20th. In the focus of the presentation of the CONET communications solutions at the Cisco partner booth (Hall 1, booth B4/6) are the added value modules of the CONET UCC suite which takes care of key challenges in the customer’s environment and the current contact center products UCCE, as well as Cisco UCCX precisely added: the UCC group monitor about offers a real time overview of all agents and teams in the contact center. Learn more about this topic with the insights from Nicholas Carr. Also he provides a skill-based relocation and assignment of agents in teams and groups, and so a high Accessibility and optimal utilization of resources secure. The UCC control tool focuses on specifically the task pane automated prompts and we’re grinding. The tool addresses in the contact center supervisors and allows the client-specific operation and easy control by Callflows, announcements and opening hours via a Web-based interface.
The UCC wallboard finally presents key figures all in the contact center open at a glance and allows you as an effective response to unexpected load developments. In addition to the German CONET Solutions GmbH, also their subsidiaries of CONET communications osterreichi between Vienna and UCCNET from Budapest, Hungary on the CCW in Berlin will be represented. CONET and Cisco certified partner of Cisco is CONET through comprehensive consulting, integration and development expertise for high-performance extension solutions in the field of Cisco technologies. The Premier certified partnership in conjunction with the advanced techno technology provider program in the field of unified contact Center (ATP-UCC) forms the stable foundation for specific advice and practical solutions through the CONET solutions in Germany, CONET communications in Austria and UCCNET in Hungary. The CONET Solutions GmbH connect IT worlds!” True to this guiding principle CONET offers its customers in the areas of Defense and public security, public sector and private enterprise management and information technology solutions successfully in 1987. The range of the medium class IT system and consulting firm includes communications, software engineering and IT infrastructure consulting. CONET-product solutions are in use worldwide for enterprise content management, communication, customer collaboration, and output management. As the largest sole proprietorship of the CONET group represented with thirteen locations in Germany, Austria, Hungary, Greece and the Switzerland, the CONET Solutions GmbH expects sales of around 25 million euros with approximately 200 employees for the current fiscal year.