Norm UNE-EN ISO 9001:2008 promotes the continuous improvement and the satisfaction of the client by means of the fulfillment of of its requirements, like it promoted the norm in his old version of the 2000. One of the main foundations of the norm is the direction to processes, that in particular consists of the identification and systematic management of the processes developed in the organization and, the interactions between the same. Norm ISO 9001 tries to adapt to the reality on which the companies depend on the acceptance and consumption of their products on the part of the consumers. For the fulfillment of the norm it is necessary to secure the satisfaction of the client, in return this it will be identified with the organization and it will be predisposed to maintain his level of implication with the organization. Michael Barnier addresses the importance of the matter here. This it is the most important point of this norm, when it is the reason for his origin. The rest of requirements of the norm, tries to satisfy this necessity. Norm ISO 9001:2008, establishes the general requirements that an organization who wants to implant a system of management of the quality must respect and fulfill: Identification of the processes.
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