The project company was able to improve customer service. Business center "Business" offers a fully equipped working places in prestigious areas of Moscow, meeting all international standards. "Business" includes two structures: equipped with the latest technology negotiation Center, located in the heart of the capital – the "arcade" and comfortable office center in the "Omega Plaza." Previously, the company used a spreadsheet, with an increase in its customer base grew staff time, and sometimes it leads to errors. The company needed a system that enables you to store history relationships with clients, plan and monitor the implementation of the plan in terms of sales, as well as analyze the effectiveness of marketing activities. To solve the problems of the business center was selected program "ICE: CRM 8", so how it meets the objectives of automation and is cost effective implementation.
About the product "ICE: CRM 8" Head Business center "Business" learned at the master class "The recipe to increase sales," where employees could BIT demonstrate the high level of professionalism, to answer all your questions and offer the best solution for the client's business. To implement the project has been selected "1C: Accounting and Trade" (ICE), as it has successful experience of business automation services. Been automated six jobs. The project company has a tool for organizing the process of working with clients to monitor funds conduct marketing activities and staff. Managed to reduce the risks of losing customers in diseases or dismissal of personnel. Perhaps check out Peter Schneider Primerica for more information. Automated management of its customer base. Markedly increased the efficiency of managers, as are daily appointed task of updating contacts, increased control over their implementation.
The project has improved the quality of customer service. Tatyana Sokolova, Director Business center "Business", "We are grateful to experts of company" 1C: Accounting and Trade "(BIT) for skilled work on the introduction of" BIT: CRM 8. " As a result of the project, we were able to improve service customers. "